Frequently Asked Questions
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Q: What is included in the rental price for a unit?
A: The rental fee includes all items on the checklist, and sheets for all matresses. Motorhomes include first set of tank chemicals. All units come with filled up fresh water tanks upon request only.
Q: Do I have the option to tow the Trailer or do I have to have it delivered by you?
A: Customers who wish to tow their own units must purchase insurance to do so. Insurance is purchased through Okanagan RV Rentals upon booking.
Q: What is your delivery time
A: Delivery time is between 1:00 pm and 6:00 pm. We can not be anymore specific about delivery time until the morning of your vacation, when we have planed our route.
Q: Do I have to be there for delivery or pick up of the unit?
A: No, you do not have to be there. Our units have an instruction booklet inside that you can refer to for most “how to” questions
Q: If I have the unit delivered can I move it to a different camp site if I stay on the same campground?
A: Unless you purchase insurance separately, you may not move the unit.
Q: When you deliver the unit do you set the unit up ?
A: Yes, our delivery personal will level out the unit, hook up the sewer hose, electricity, and water hose. Due to potential damage done to the awning, we will only open it if you are present.
Q: Can I keep the unit longer then I booked it for or return it sooner?
A: Customers who wish to extend their stay must call us to see if it is available. Customers who fail to call us, to request permission, will be charged for the extra days. At our discretion, we will report the unit missing. If you wish to depart earlier, please let us know so that we can try and pick up the unit, as we don't like to leave them unattended.
Q: What do I have to do before returning the unit?
A: Please make sure that the propane tanks are filled up or charges may apply. Units should be returned clean and tanks must be drained and rinsed. Motorhome customers please ensure that the gasoline tank is full as it is upon receiving the unit
Q: Do I need to clean the unit before it is returned?
A: Units should be generally clean. Please ensure that the dishes are clean, and the floor is swept. Sheets may be stripped and placed in the bathtub.
Q: Do I have to wash the sheets or bedding and towels if ordered?
A: We ask our customers to not wash our linens. This can result in discoloration of certain items, that will no longer match the rest
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